Hello, M_m1! I'm so glad you reached out to us about this! With everyone spending so much time at home lately, I understand how much of an inconvenience this is. I'd love to take a look into this with you and make sure we get you reconnected as quickly as possible. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".