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Technician Needed ASAP

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Technician Needed ASAP

We need a technician at our home and customer service via the app and phone has refused to send anyone due to an outage “in the area” however no one in a three block radius has lost cable or internet but us!

This is HORRENDOUS service and some of the framing pro customer experience I have seen from a company - what am I paying for?

Please let me know if anyone else has had this issue and how to quickly get a tech out on site for a new line to be installed
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Cut Line Need Service

Is there any actually human we can speak with to get internet restored at our home?

We have been out due to a cut wire from a construction crew in our area - our home is the only affected but Comcast has REFUSED To send a technician.

I need this fixed tomorrow as we rely on internet for our jobs now due to Covid.
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Re: Cut Line Need Service


@Maroche1231 wrote:
Is there any actually human we can speak with to get internet restored at our home?

We have been out due to a cut wire from a construction crew in our area - our home is the only affected but Comcast has REFUSED To send a technician.

I need this fixed tomorrow as we rely on internet for our jobs now due to Covid.

This is a forum, but not always real time, which is why you weren't answered immediately. 

 

What reason did the rep tell you that they were refusing to send a tech?  Was it because it couldn't be immediately like you wanted?  There are only so many techs that are available at this time [COVID-19, you know], and the majority of them have a schedule for other customers already lined up.  Some of those customers, I'm sure, have a need for their service to be fixed immediately for their jobs, too.

 

Did the rep give you a time when they could get there to fix your cut wire?


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