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Technical assistance.

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Technical assistance.

Lightening hit and went through the coaxial cable. The first agent Tranesha was wonderful. She stated that my modem was hit and has to be replaced and to get a DOCSIS 3.1. I bought an ORBI made by Netgear which is supposed to be one of the best out there. I come home to install it and the 3 agents I dealt with can't see the modem which must be a line issue on Comcasts part. So they state they will send a technician out and it will be scheduled a week from today. And there may be a charge...... <Edited>. There isn't any outages reported in Tallahassee, but I have to wait a week. Why can't this be scheduled in the morning? What are the techs doing? <Edited>

Official Employee

Re: Technical assistance.

Hello, Pearl004. Welcome to the Xfinity Forums!

I understand how important having an internet connection is and having to wait for repairs can be pretty inconvenient. I'd be happy to look into this issue further just to be sure there weren't any other steps that could have been taken to resolve this remotely or if there are any sooner appointments available. Please send me a private message with your first and last name so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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Official Employee

Re: Technical assistance.

Pearl004, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get service restored to you with that tech visit, but if you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!