I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello Dnw509, I show that you have a pending install set for 3/4/18. I will reach back out to you to make sure this gets taken care of, please feel free to reach back out to me here if you have any questions regarding your work order.
Hi, I wanted to touch base with you to see how everything went with our technician. Did we get your issue taken care of?