Hi ChrisG2 -- I can help with your tap installation. I received your PM with this same request. I have responded back requesting location and contact information. Please respond back to that PM with that information and I'll get you in contact with the right people.
I have gone through the same thing for 5 years now. Ask for the advanced tech support, then get a field research ticket with the employee name and employee number. Once you have that call the maintenance team with the findings and the tech name and number so they can look it up and they will hopefully schedule the work.