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Talking with an agent

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New Poster

Talking with an agent

I cannot get through the phone system at 1800 XFINITY, and apparently they aren't accepting chat requests to talk to an agent through the website either. Is there a way that I can get into contact with someone who can actuallly help with the issue I am having? Because the automated assistant on the website does not have the answer. I have been trying for 2 days to get in contact with a person.

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Official Employee

Re: Talking with an agent

Hello andrewbrookins, I'd be happy to review your account and provide some answers on why your bill increased we can also look into some new deals and promotions to help you reduce your current rate. To get the ball rolling on this please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


I am an Official Comcast Employee.
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