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Talking to a US representative

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Talking to a US representative

I want to talk to an agent in the US. Someone who speaks English as a first language. Someone who uses proper grammar. I do not feel comfortable giving my personal information to someone in a foreign country! Why can't I be routed to a US customer service center if I am in the US? Why can't I be re-routed to the US if I am connected with a Spanish-speaking agent in Columbia?

Also, I requested a call back and did not receive one.

Official Employee

Re: Talking to a US representative

Hi there, doreenmclaughli. I can help here. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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