I received two calls from 1-800-266-2278 to give customer service representative feedback. Both calls didn’t respond when I answered the phone. I would like to give Mariah from customer retention department, a excellent review. We spoke on 02/23/2018 from 7:05PM to 7:45PM. How do I let Xfinity know there’s an issue with the call back phone survey and make sure that the representative gets five stars across the board?
Hi janykay -- Thank you for bringing this to our attention. I will alert the proper team about these call issues. I can be sure to have your kudos sent over to Mariah's leadership team. Would please send me a PM with your name, and either phone number or account number of your account? I'll need this information to be able to locate Mariah.
Click my name (ComcastZach) and click Private Message Me.