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TV screen Error Code XRE-03007

Frequent Visitor

TV screen Error Code XRE-03007

This morning is about the third time my service has been suspended after making a payment arrangement, and told when making the arrangement there would be no interruption in service, then getting a reconnect charge. This time I was told there was no record of me calling, but yet my Xfinity app under "Recent Activity" states that I called January 28. I was also told there was a "broken promise" to make a payment. I have always made the payment on the date I said I would. The only broken promise is with Xfinity when they say service won't be
interrupted, is, then getting charged for reconnect.
Official Employee

Re: TV screen Error Code XRE-03007

 

Hello WB1955, I show that your services are up and running at this time. Please let me know if you need any further assistance. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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