The forums don't provide real-time support.
You can check service interruption status here: https://www.xfinity.com/support/status/
Or from the XFINITY My Account app on your mobile device.
Download the XFINITY My Account app for Apple devices from iTunes
Download the XFINITY My Account app for Android devices from Google Play
Or call 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)
I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.