As a deaf person who is also wheelchair bound, I am having a terrible time using the so-called chat feature.....Am unable to get a live person to chat with....ALL I want done is to have a Comcast rep come out and install a new modem I have purchased.....WHY do things have to be so difficult for the deaf???? Please advise...
Thanks, Tom Lash
Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
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Hello @TomCast1, thanks for reaching out to our Forums! I offer my deepest apologies for your experience with us over chat, we absolutely do not mean to make it difficult in any way. I can definitely assist you with getting a tech out. Can you please send a private message including the full name as it appears on the account and your full name if different?
To send a Private Message, please click “Comcast_Support” and click “send a message.