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TOUGH outfit to deal with..

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TOUGH outfit to deal with..

As a deaf person who is also wheelchair bound, I am having a terrible time using the so-called chat feature.....Am unable to get a live person to chat with....ALL I want done is to have a Comcast rep come out and install a new modem I have purchased.....WHY do things have to be so difficult for the deaf????   Please advise...

 

Thanks, Tom Lash

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Expert

Re: TOUGH outfit to deal with..

@TomCast1 

 

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

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Official Employee

Re: TOUGH outfit to deal with..

Hello @TomCast1, thanks for reaching out to our Forums! I offer my deepest apologies for your experience with us over chat, we absolutely do not mean to make it difficult in any way. I can definitely assist you with getting a tech out. Can you please send a private message including the full name as it appears on the account and your full name if different?

 

To send a Private Message, please click “Comcast_Support” and click “send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!