I live in a neighborhood that has been established for years and already have Comcast. However I am part of the Phase II of homes so my house has just been built. With that said most of the houses already has xfinity, even a house 3 houses down from me has xfinity but Comcast tells me I need a TAP installed and they need approval from my county?? Does that even sound right? I've been in this house for 7months now, Comcast should be able to extend service to me by now.
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Thank you for your response. I was told this info over the phone. Also could you explain why I would be too far away? basically could you explain the process and how can I get more details/update on this? Thank you
Thank you, but I'm not even sure what TAP looks like. Just saw the xfinity sign in their yard. Hopefully a tech can come out here and explain everything to me.
Also is there a number for the construction team, just in case they need my address or if the tech never comes out? I have a ticket that they can reference too.
Thanks for taking the time to reach out to us about the trouble you are having getting service installed. I would love to take a closer look and see if we can get you connected quickly! Please send me a private message with your first and last name so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".