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Supposed to have X1 DVR, received a RNG200N.

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Supposed to have X1 DVR, received a RNG200N.

I was supposed to be getting upgraded X1 equipment, three X1 TV boxes and an X1 DVR. I received the three XG2v2-P boxes but no DVR. When I called they said they would send the DVR. I received one the next day, a RNG200N. I plugged it in and the menu looks extremely dated so I assumed they sent the wrong one. I called and they said this is the latest version. I looked it up and even on Xfinity's own forums it was stated that this is not an X1 DVR.

 

Could I get some clarification on which type of of DVR I'm actually supposed to have?

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Re: Supposed to have X1 DVR, received a RNG200N.

Disregard this message, I finally got a person on the phone that agreed that they sent us wrong/dated equipment. Hopefully this takes care of things.