Does anybody know when the new Super Triple Play package, which includes Netflix, will be available to existing customers?
I called and they said only new customers can apply.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello Tek, I can assist you with finding a triple play deal that fits your service needs. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get started on locating a new deal.
Tek wrote: Still not available to existing customers. Guess Comcast only cares for new customers. Not existing.
We are constantly adding new deals, please check back with us in a few months for new promotions.
I was able to upgrade my account to the Super Triple Play and I was in the middle of my previous contract. I contacted Xfinity through facebook messenger, and they hooked me right up! And it's cheaper then what I was paying for my previous package of $159.99, now I pay $149.99 includes all the same movie channels and includes Netflix so it became cheaper! Try and get someone through messenger if you can because when you call they seems to be unable to upgrade for existing customers.... :/
I finally was offered the package, but they wanted to send a text and switch my modem. I decided to pass.
It's because that bundle the internet speed is 400 down and your XB3 doesn't handle that speed( need an XB6).
Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (apartment number if one on the account), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.
Hi epearle -- I can see if that Triple Play offer is available to you. Please send me a PM with your name, full service address, and either account number or linked phone number. I'll be able to view available offers with that information.
Hi Jdgenginer1 -- I can help you get that package. Please send me a PM with your name, full service address, and either account number or linked phone number. I will see if Super Triple Play is available in your area.
Thanks Zach, I PM'd you. They were so nice on the phone and told me to just exchange my modem but when I showed up at the office they wouldnt give me a gig modem, i had to set up an appointment etc... Was frustrated So I bought my own modem now.
Jdgenginer1 -- Thank you for providing your account information. Our Super Triple Play is only available in our Northeast Division. You are in our Central Division so this package is not available in your area. We do have similar Triple Plays available if you'd be interested in obtaining one of those.
Jdgenginer1 -- We do have Gigabit available in your area. Would you like to get quotes for adding it to your current package?
Jdgenginer1 -- Sure thing. I've send some quotes over via PM.
Hi Tek, ComcastAndrew replied above and with this promotion you would need an XB6.
I have been offered an upsell on my triple play....but the Super triple play was actually a decrease in the total charge...one of the things most insteresting about it!!
I will be keeping my eyes peeled for additional offers, that's for sure...
Was just informed the Netflix is only usable via your cable boxes, so if you’re like me and watch it on your lunch break or outside your home, you still need a personal account
I am interested in the Super Triple Play (I am a longtime Comcast customer), and my original contract has long expired. I should be eligible for a promotional renegotiation at this point.
Hi freyguy8 -- I can help you with your account rates. I received your PM with this request. I've requested some additional information in a PM back to you. Please provide that information and I'll be able to apply the package you requested in your PM to your account.
Hi Lowery23 -- I can check on that package availability for you. Please send me a PM with your name for authentication and I'll see if this package is available.
Click my name (ComcastZach) and click Private Message Me.
I'm also wondering about the Super Triple Play. I tried talking to a representive yesterday and their computers were not working so well. I'm almost at the end of my last 2 year deal
Hi steve9271 -- I can check on that package availability for you. Please send me a PM with your name for authentication and I'll see if this package is available.