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Super Triple Play Equipment

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Frequent Visitor

Super Triple Play Equipment

Hello,

I finally received my Super Triple Play Equipment (gateway and TV boxes).  The gateway I received is great (XB7). I have a question on what TV boxes I should have received. I ended up receiving one "old" looking RNG200N with an "XR2" remote (non voice) , and 3 RNG150n regular hd boxes with "XR2" remotes. What TV boxes should I have received? I would appreciate TV boxes that are up to date.

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Official Employee

Re: Super Triple Play Equipment

Greetings, @disatmar1! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I'm glad to hear you were able to get your installation kit. I would like to have a look over the account to make sure you got the right equipment and certainly understand wanting to make sure you have the most up to date equipment from Comcast! Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Super Triple Play Equipment

I'm glad I was able to assist you with getting you the right equipment, @disatmar1 . If you ever need further assistance don't hesitate to reach out to us.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!