Community Forum

Submitting a complaint

Frequent Visitor

Submitting a complaint

I have just spent the better of an afternoon on the phone and online chat with an assortment of customer service / tech support representatives. 

 

The kindest description I can offer of these reps is "Incompetent".

 

How can I submit a complaint about this?

New Poster

Re: Submitting a complaint. This is just the opposite

I just got off the phone with a WOW!! This person deserves recognition for the way he handled my account of the charges.. He found out that I had been charged for the technician to come over and fix the problem, after a Supervisor had said that the charges were legit.. Thank you so very very much for your time and consideration in this matter, and I just wanted to give credit where credit is due.. Good customer service is so hard to come by!!! Thanks again for your time and help with my account!!!

Expert

Re: Submitting a complaint

Hi @Ceolona

Sorry about the delayed response.

Thank you for visiting the forums! 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Submitting a complaint

Hi Ceolona, thank you for reaching out and if you are still experiencing issues I would like to review further for you and offer my assistance.  To get started please send me a private message with your full name and phone number.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!