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Submitting a complaint

Frequent Visitor

Submitting a complaint

I have just spent the better of an afternoon on the phone and online chat with an assortment of customer service / tech support representatives. 

 

The kindest description I can offer of these reps is "Incompetent".

 

How can I submit a complaint about this?

New Poster

Re: Submitting a complaint. This is just the opposite

I just got off the phone with a WOW!! This person deserves recognition for the way he handled my account of the charges.. He found out that I had been charged for the technician to come over and fix the problem, after a Supervisor had said that the charges were legit.. Thank you so very very much for your time and consideration in this matter, and I just wanted to give credit where credit is due.. Good customer service is so hard to come by!!! Thanks again for your time and help with my account!!!

Expert

Re: Submitting a complaint

Hi @Ceolona

Sorry about the delayed response.

Thank you for visiting the forums! 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not an employee.
Official Employee

Re: Submitting a complaint

Hi Ceolona, thank you for reaching out and if you are still experiencing issues I would like to review further for you and offer my assistance.  To get started please send me a private message with your full name and phone number.

 

Thank you