Community Forum

Submitted cancellation request and have not heard back

Frequent Visitor

Submitted cancellation request and have not heard back

I am moving at the end of the month, so last week I submitted a cancellation request. I got a confirmation screen (screenshot added here) that said someone would call me in 48 hours. It's been about a week now and I've heard nothing.Screenshot (119).png

Official Employee

Re: Submitted cancellation request and have not heard back

Hi grb3, we hate to see you go.  I can help review your account with you and make sure it is closed by the date you want.  Could you please send me a private message with your full name to begin?

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Submitted cancellation request and have not heard back

Hi grb3, I haven't heard from you but please reach back out if you still need assistance and we will help!

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!