Hello, Juliawise6969. Welcome to the Xfinity Forums.
I'm sorry to hear you've had to deal with such a stressful situation and I would love to help you get the account sorted out as quick and easily as possible so its one less thing you need to worry about during this time. Please send me a private message with your first and last name so I can assist.
To send a private message, click my name "ComcastTambrey", then click "send a message".
Juliawise6969, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get your equipment returned and your account properly handled, but if you still need assistance, please feel free to start a new thread.