Community Forum

Still waiting on my internet service transfer to new address

New Poster

Still waiting on my internet service transfer to new address

My neighbor and I live in a duplex. We just have different unit numbers but same house. He was able to get internet service just fine but I was told to wait 2 months to get the address added. I’m confused why.
Expert

Re: Still waiting on my internet service transfer to new address

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

In the meantime, please do not send a PM to an Official Employee unless requested because it is against Forum Guidelines.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Official Employee

Re: Still waiting on my internet service transfer to new address

 

Hello Shak2, I am happy to look into this for you and get a sooner install date if possible. please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me" and I can start looking.