In my own experience with comcast , when I signed up several years ago , the online rep. told me I would receive a self install kit .... no such kit arrived , so I called the comcast office and was then
told there WAS NO self install kit for my triple play and that it HAD to be installed by one of their techs.
Hello, Ma213. Thanks for reaching out to us on the forums. I apologize to hear you have not received the self-install kit. I would like to look into the kit and see what's going on. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I'm glad I was able to assist you, Ma213. If you ever need further assistance don't hesitate to reach out to us.