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Still waiting for call

New Poster

Still waiting for call

I sent email to cancel and waiting for a call from comcast but no call yet... call me now.

 

Oh, I thought this is private chat but actually post. Now I cannot find the way to delete this... not good UI. anyway, hope Comcast call me soon.

Expert

Re: Still waiting for call

They aren't going to call you.  To close your account:

 

Drop off your equipment at any Comcast Service Center or XFINITY Store. Close your account and retain the receipt. Find a Comcast Service Center or XFINITY Store Location near you.

 

Or

 

Comcast has teamed up with The UPS Store locations across the country to accept Comcast equipment returns. Simply bring your equipment with you to any The UPS Store location, and an associate will pack and ship your equipment back to Comcast. Visit www.theupsstore.com to find The UPS Store locations near you. The UPS store will give you a receipt with a tracking number so that you can track the progress of your return on UPS.com. Please allow up to two weeks for the return to be processed on your account. Call Comcast 1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489) and close your account.


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Official Employee

Re: Still waiting for call

 

Hello yusuke10, the information that (nerdburg) shared is correct. Please use one of those methods to cancel services, if you need further assistance or would like to check on the status of your account I can help you here. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!