Community Forum

Still no service

New Poster

Still no service

For over a week I get the same customer service, " Your service will be restored by tomorrow at 11:00 am or 11:00pm. Finally, someone at the Xfinity office said " Honestly, we really don't know, I get that it takes time but no information is bad information if you are trying to run a business. Why not post outage areas with honest times that service is expected to be restored. Comcast's bad service makes my services look bad to my clients who depend on me. Faster than DSL doesn't matter if there's no service. 

Official Employee

Re: Still no service

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you