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Still no contact from contractor to fix problem.

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Still no contact from contractor to fix problem.

A technician was here this past Wednesday to fix my TV service.  It had been out for about 1 week prior to his visit. He said that a contractor would contact me to set up an appointment to have new fiber optic cable placed in my apartment. I have not received a call or any contact from anyone.

 

It's going on two weeks without cable service yet I'm paying $200 for this. Will I be getting a credit for this lack of service??

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Official Employee

Re: Still no contact from contractor to fix problem.

Hello droorda1, I can look into this for you and provide an update on your scheduled work order. To better assist you please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


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Official Employee

Re: Still no contact from contractor to fix problem.

Hi droorda1, I don't see a private message or a reply back from you here so I will close this thread as completed. Feel free to create another post if you require further assistance, have a good day. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!