Community Forum

Starter Kit

New Poster

Starter Kit

I just signed up for xfinity internet. I chose to pick up my start-up kit from a store so I can have internet at my new house this weekend. The store in closed and I now can't change the store I want to pick up from or have it shipped to my address. Can any one help me with this?

Official Employee

Re: Starter Kit

Greetings, @nickpgoble! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize for the inconvenience of the store being closed. I would like to make sure we are getting you self-install kit. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!