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Sprinkler system damage from new install

Regular Visitor

Sprinkler system damage from new install

hi, my service was installed in Feburary this year. snow on thecground so Xfinity sent a xrew that uses some underground boring tech. Just turned on my sprinkler system and major leak where they went with drop.  Do I have any options or is the repair  on me. ?Language was an issue but I pointed out where the piping was.

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Official Employee

Re: Sprinkler system damage from new install

Welcome to our community, Tgeo! I can address your damage complaint to the team that handles these types of requests. Could you please send me a private message with your first and last name? Click on my name ComcastElla, then click Send a message.


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Regular Visitor

Re: Sprinkler system damage from new install

We have been in contact via private messages. I wanted to thank you for quickly handling this problem for me. 

Official Employee

Re: Sprinkler system damage from new install

@Tgeo - Happy to help! Did you get a call from the escalation team? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!