Community Forum

Something weird happened with my X1 box and remote.

Problem Solver

Something weird happened with my X1 box and remote.

the box reset itself then after it came back on my resolution went to 480p when I had it at 1080p60

 

now my remote won't control my box and there's nothing I can do to change channels my sound bar works but that's it.

 

any idea how to fix it? I tryed using the remote app and it doesn't turn my channel.

 

I don't understand I was watching the olympics and all of a sudden the tv shut off and the box reset I turned the tv on and off and the tv went off and the box reset

 

what's going on? how do I get control of my tv with my remote again?

 

looks like my box got fried Smiley Sad

Problem Solver

Re: Something weird happened with my X1 box and remote.

I factory reset my remote.