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So there is no complaint line or email address for Comcast?

New Poster

So there is no complaint line or email address for Comcast?

I just sent a message to the We Care email address at Comcast
and received a message that said it was no longer in sevice,
and it directed me elsewhere -- but it looks like there are
no venues for filing complaints. Explains quite a bit.

 

Here is the email I sent:

-------------

 

Dear Comcast:

We are long-term, high tier customers who just cancelled all
our TV services and will cancel our internet when we have
a chance to call AT&T. Enough is enough.

After years of being mistreated by Comcast, this last
event is the straw that broke the camel's back.

I was in Best Buy in Emeryville CA yesterday and agreed to
a package but was never told that I needed a special
modem to use the phone. I found this out when I tried
to provision the new modem I purchased at Best Buy.

THE COMCAST REPS KNEW I BOUGHT THIS MODEM BUT AT NO TIME
DID THEY SAY IT WOULD NOT WORK WITH THE NEW PACKAGE.

So, I instructed your Loyalty Department to put me
back to what I had, a non-contract Preferred Double Play
rate of $99, plus charges for DVR, Additional Outlet,
$5 tech fee and free Showtime and Streampix. Also
an extra fee of $15 for the Blast! Internet. Total
with all the taxes and whatnot of about $160.

After a major run around I had to speak with a
supervisor who told me that the original package
was not available any longer! I explained how
I had been misled and only agreed to the new
package based on misinformation. I had asked
the rep at Best Buy if I had to split the signal
to use the phone, and he said "yes." Never
telling me I needed a special modem when
he saw the new modem I was buying right then and there.

One of the people I spoke with there at Comcast
even had the nerve to imply that I was trying
to "downgrade" from Triple Play to Double Play
and that the was a problem in need of special
permission from a supervisor.

The supervisor kept saying that the original
package was not available, but I pointed out
that had I not been mislead I would have
continued to have it, so why should I be
penalized further by being mistreated and
mislead by Comcast reps. This is incredible.
Like adding insult to injury.

So, enough. I will be hauling our equipment
back to the store and that's it.

If this is how you treat your long-term customers
I'd say you should take a better tack so you
don't lose all of us to streaming.

----------------

If you can't get to higher-level employees at
Comcast, what do you do? Is there any there there?

 

-Akitachow

Expert

Re: So there is no complaint line or email address for Comcast?

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: So there is no complaint line or email address for Comcast?

Hello akitachow, I can certainly check if your previous promotion is still available. Please send me a private message with your full name and address.

 

Click on my name "ComcastElla", then click "Private Message Me".  

New Poster

Re: So there is no complaint line or email address for Comcast?

I cannot believe the nightmare I've had with my bundled account that I pay a lot (too much) money for monthly...along with the horrible way I've been treated by customer service and over billed for 11 months. It's become a stressful, frustrating situation, so I'll be switching to DirecTV.
Official Employee

Re: So there is no complaint line or email address for Comcast?

Hello Terry0221. We certainly value your business and don't want to see you go. I can assist with reviewing your account billing rates and your concerns.To get started, please send me a private message and include your full name, service address, and account number so I can access your account. 

Official Employee

Re: So there is no complaint line or email address for Comcast?

Closing old thread