I just sent a message to the We Care email address at Comcast
and received a message that said it was no longer in sevice,
and it directed me elsewhere -- but it looks like there are
no venues for filing complaints. Explains quite a bit.
Here is the email I sent:
We are long-term, high tier customers who just cancelled all
our TV services and will cancel our internet when we have
a chance to call AT&T. Enough is enough.
After years of being mistreated by Comcast, this last
event is the straw that broke the camel's back.
I was in Best Buy in Emeryville CA yesterday and agreed to
a package but was never told that I needed a special
modem to use the phone. I found this out when I tried
to provision the new modem I purchased at Best Buy.
THE COMCAST REPS KNEW I BOUGHT THIS MODEM BUT AT NO TIME
DID THEY SAY IT WOULD NOT WORK WITH THE NEW PACKAGE.
So, I instructed your Loyalty Department to put me
back to what I had, a non-contract Preferred Double Play
rate of $99, plus charges for DVR, Additional Outlet,
$5 tech fee and free Showtime and Streampix. Also
an extra fee of $15 for the Blast! Internet. Total
with all the taxes and whatnot of about $160.
After a major run around I had to speak with a
supervisor who told me that the original package
was not available any longer! I explained how
I had been misled and only agreed to the new
package based on misinformation. I had asked
the rep at Best Buy if I had to split the signal
to use the phone, and he said "yes." Never
telling me I needed a special modem when
he saw the new modem I was buying right then and there.
One of the people I spoke with there at Comcast
even had the nerve to imply that I was trying
to "downgrade" from Triple Play to Double Play
and that the was a problem in need of special
permission from a supervisor.
The supervisor kept saying that the original
package was not available, but I pointed out
that had I not been mislead I would have
continued to have it, so why should I be
penalized further by being mistreated and
mislead by Comcast reps. This is incredible.
Like adding insult to injury.
So, enough. I will be hauling our equipment
back to the store and that's it.
If this is how you treat your long-term customers
I'd say you should take a better tack so you
don't lose all of us to streaming.
If you can't get to higher-level employees at
Comcast, what do you do? Is there any there there?
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hello akitachow, I can certainly check if your previous promotion is still available. Please send me a private message with your full name and address.
Click on my name "ComcastElla", then click "Private Message Me".
Hello Terry0221. We certainly value your business and don't want to see you go. I can assist with reviewing your account billing rates and your concerns.To get started, please send me a private message and include your full name, service address, and account number so I can access your account.