bill has now increased since 6month promo over. called comcast. told to go directly to comcast office. waited in line, of course, & said they have no promos for existing & long-term customers--& who have never missed paying bill a head of time. Surely there is some way a loyal customer (since the 70s) can retain their current bundled service at a lower monthly cost. I only have digital starter bundle & am not asking for a gazillion channels. With my frustration over frequent intermittent tiling, audio distortion/dead air space that techs havent been able to solve thru multiple exchanges of modems & boxes, rewiring the whole house & with spontaneous re-boots of cable box & modem even during the day & prime time, I am not receptive to paying more for poor quality service that i already receive and that I've given up on being remedied. I havent called AT&T yet but online search reveals very competitive pricing and with those gazillion channels. Hoping I can remain a Comcast/Xfinity customer.
Hello, and thank you for reaching out to us. I would be happy to assist you from here.. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message. Thank you
To Comcast Shane,
when i click on your name for private message area nothing comes up to allow me to send a message to you. please advise.