Community Forum

Shipping my new DVR?

Highlighted
New Poster

Shipping my new DVR?

I recently placed an order with an online chat agent to upgrade from the X1GV3 to X1GV4 for the 4K HD. She stated that I would receive my new box in 3-5 days but never gave me a tracking number for the package. So not only do I not know who is delivering it, but I also don't have a date so that I can keep an eye out for it. I live in an apartment building and it would be very easy for someone else in the building to take the package. I have checked UPS and Fed Ex and the order (reference) number is not working for tracking. I was told shipping costs would be waived and the 19.95/mo fee would be removed when I turn in the old box. Can someone help?
Official Employee

Re: Shipping my new DVR?

Hello @Bbeck7277, thanks for reaching out to our Forums! I do want to apologize about you not receiving a tracking number nor any information about delivery. You should have received an email, I'm not sure why you did not, but I would be more than happy to get you all of this information. Please send me a private message including the full name as it appears on the account and your full name if different? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Shipping my new DVR?

@Bbeck7277, I never received a private message or heard back from you on here, so I will be locking this thread. Please be sure to send me a private message if you still need assistance with this shipping concern. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you choosing to have Comcast as your service provider. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!