Thank you for visiting the forums! Sorry to hear about your issues.
I've asked an employee to assist you. You should expect a reply in this thread.
Hi, lwoulard19! My apologies for your experience, I can check your account and see what is going on. Please send me a private message and include your full name, the account holder's name as it's listed on the billing statement. Click on my name ComcastElla, then click Send a message. Thank you!