I would like to request service on my rural street, which is next to a street that already has service. The area is being gentrified, and I have a number of neighbors who want service too. I would gladly commit to a premium package--I am a long term Comcast customer (with service at another address).
Is there someone at Comcast who can help us? In case it helps, the zip code for the location is 49408.
Thanks for any help.
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I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi GeorgeF1. I can assist with submitting a Serviceability ticket for you, so we can determine if we are able to extend service to you address. Please send me a private message and include your full name, service address, and account number so I can assist you.
I have contacted Comcast to provide interenet at our new home a year ago. They state that I am not in there area. I have a map that says different. Their answer to that, completely ignore me calls, requests, etc. I have since found out they pulled this same stance to other people in the area and they took their problem up a notch and in a month or two comcast had to admit that they "made an error" and put in internet on that street. I'm going to go back after them again as I am here longer this time. I advise you to keep after them as they will fight it as long as they can get away with not providing new service even though they are receiving the tax for that property. Good Luck