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Service request) How can I schedule a call?!

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Service request) How can I schedule a call?!



I'm writing here because it is easy for me to summarize my opinions.


I mentioned what I thought, what is problems that I have regarding Comcast!

The employee in a call center made the wrong plan change to me.

So I ended up paying the money I didn't want to pay!!!



So, I really want to quit the wrong plan for me and I do not want to pay for it!!!

I'd like to maintain a service plan including TV and internet (download as fast as 200 Mbps).


Today, I went to the local Xfinity store to do this.

And I returned the Xfinity flex device that I received a couple of days before.

But, the staff told me that I should talk to the call center staff to change the plan.


So, how can I schedule a call? 

No matter how hard I try on the Xfinity website, I can't schedule a phone call.

It's like an endless loop that someone mentioned before!


In summary,   BROADCAST TV FEE $13.65 was an unwanted plan change.

I don't want to use it in the future. I'd like to change the service plan!

But I have no idea how to make it!


Please help me!


Official Employee

Re: Service request) How can I schedule a call?!

Hi, portrayme. Thank you for posting here and for providing those details. We hope you are well. We're sorry to hear about the miscommunication on your plan and we appreciate the opportunity to help. We can work on getting you into a service plan that better fits your needs. To get started, please send me a PM with your first and last name. 


 To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.



I am an Official Comcast Employee.
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