Community Forum

Service outage

Highlighted
Regular Visitor

Service outage

we have even without service since Tuesday due to storm. Currently shows restoration today by 11:04 pm. The damaged lines are just down the street from our house and there hasn't been a single Comcast vehicle in the neighborhood all day.

Will service be restored by 11 pm as indicated? Need to know since we work from home and need internet to do so.

Also, will my bill be credited for the number of days we've been without service?
Highlighted
Official Employee

Re: Service outage

Hello markeagle_usa, thank you for reaching out to us here with this concern. I'd be happy to look into your service issues and help in anyway that I can. To continue please send me a private message with your full name and account number by clicking on my name (ComcastAmir) and then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!