Community Forum

Service outage

Regular Visitor

Service outage

What amount of refund is Comcast providing for a day of service I did not get but will be billed for? And please don't use the "we only refund if outage is over 24 hours" corporate boiler plate excuse. This has been a total inconvenience of the day. The weather is not even an issue.
Official Employee

Re: Service outage

Hi, and thank you for reaching out to us. I would be happy to check for any offers for you from here. To protect the privacy of your account, please send me a private message verifying the first and last name on your account, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.