Hi, Madeline0822. Thanks for posting here in the community! So sorry to hear about your service difficulties. Please send me a PM with your first and last name so we can continue from there to see what might be going on and how we can fix it.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
We know this is a frustrating time, we are here to help!