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Service has never worked

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Service has never worked

Hi there, 


How do I reach the Regional Director for the MidAtlantic area? I signed up for Comcast Xfinity December 29th. Since that time 6 or 9 (I lost count) technicians visited my house. In addition to interior techs the exterior wing of technicians laid new lines three times and a series of wires remain sticking out of a box on the side of my house (since January 18). The technicians are very polite but they never know why they are visiting my house; they always think it is a "first time" installation. A supervisor, Colleen B. took my call but hasn't returned a call for a week. It has been 46 days without any service. 


Re: Service has never worked

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Official Employee

Re: Service has never worked

Hello MD_Resident2018, I am more than happy to assist you with getting your services up and running properly. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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