All three services tv, internet, and phone were down from Dec 21 – 28 (yes, the absolute worse time to be down!). Telephone customer service tried everything, but was not able to resolve over the phone so they decided to send a live technician, but was not able to get one out until a week later.
The live tech immediately found that the culprit was the main cable box. He swapped it out and everything worked fine.
I was surprised to receive a bill however for $60. I have called numerous times and receive various responses, but however the facts remain:
I have continually paid my bill on time since with the exception of this $60. I respectfully ask that this charge be removed from my bill and all late fees rescinded as well.
I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi, redempster - I can review your account and see if there is a way to credit back a $60 charge. Please private message me your full name, address, and a phone and/or an account number. Click on my name ComcastElla, then click Private Message Me.