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Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.
Please do not send a PM to anyone in the Forums, including Official Employees, until requested because it is against Forum Guidelines.
Hi rhondasag, thank you for reaching out and I will gladly review your new address. Could you Please send me a private message with your account information (your name, address, account number and your new address).
Hi rhondasag, please make sure you are signed in. You can click on my name (ComcastPhill) and click on “Private Message Me”.
At the top of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
I am signed in, it will not let me send a private message. I click your name, it takes me to your profile, and there is no envelope to private message you. I hover over your name, click send message, and it takes me to the image you see above. I started in chrome, I tried IE, I tried Firefox, and neither are working.
I dont even have this option: Settings>Preferences> Private Messenger.