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Service Ticket

Bkt3
New Poster

Service Ticket

Placed order for internet last week. Installation fees were paid and service was scheduled for 1/19/21. Tech came and there wasn’t a tap on the pole. I was informed that a bucket truck would come and make necessary repairs on the pole that day. Later I was told my installation was canceled. After talking to 4 different people in customer service I was told they would be here the next day. Today 2 bucket trucks and 1 van came and parked in my yard to install neighbors internet but said there wasn’t a ticket for mine. Spoke with 3 people in customer service while trucks were sitting in my yard but they still didn’t have my work order. Very bad customer service and everyone tells me something different