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Service Response

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Service Response

Have a problem with my connection - today is 10/1/2019, Xfinity can't get a tech to my house until 10/26 - can't believe this is acceptable to the company.  I'm very disappointed.

Expert

Re: Service Response


@maverickcat wrote:

Have a problem with my connection - today is 10/1/2019, Xfinity can't get a tech to my house until 10/26 - can't believe this is acceptable to the company.  I'm very disappointed.


I have Escalated your post and am moving it to Customer Service for more help.


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Official Employee

Re: Service Response

Hi maverickcat, thank you for your post and I apologize for the issues you are experiencing with your service.  I would like to review your account and see if we have any sooner appointments.  If you still need assistance please send us a private with your full name to begin.

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Service Response

Hi maverickcat, we haven't heard from you but please reach back out if you need assistance and we will happily assist.

 

Thank you


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!