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Service Request

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Service Request

Good afternoon!  I'm hoping to get some assistance with obtaining service to our home.  The area is relatively new construction, the home we purchased last month was built in 2016 with phone service but no cable.  When we were looking to buy the home, I spoke with Comcast and was assured we would be able to get service established once we purchased the house.  Now we are being told we are not able to get service, even though Comcast services the surrounding area.

 

Additionally, there is a neighborhood planned across the street with about 25 houses.

 

I am a current Comcast customer, and would love to stay with Comcast instead of having to switch to Frontier's 18 Mbps service.  Is there anything I can do to obtain service?

Official Employee

Re: Service Request

Hello HallowedWeasel. We welcome you to the Xfinity Forums and thank you for creating your first post. We're glad you're interested in our products and services. I can assist with submitting a Serviceability ticket to our local team who can determine if we would be able to offer you service. Please send me a private message and include your full name, complete home address, and primary contact phone number so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Service Request

Hello HallowedWeasel. Thanks for private messaging me. Due to elapsed time with no private message response, this thread has been locked. If you still need assistance with the matter, feel free to respond via private message or create a new post and our team would be more than happy to help you again. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!