Greetings, Xoxoshay335! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear that you did not get a notification of the change or that it's not reflecting on the account. That's certainly frustrating. I would like to look into this. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
Hello, Xoxoshay335. I have not heard back from you. If you still need assistance, please feel free to start a new public thread.