Community Forum

Service Experience from a 20 year Comcast Customer

Highlighted
New Poster

Service Experience from a 20 year Comcast Customer

Why am I being penalized for a Comcast Customer Service Representative's mistakes made during my recent attempt to upgrade my account level? I followed His intstructions to the letter and now my service is interrupted. After speaking with the third different representative, I am now told that the initial order was taken by the CSR but never entered into the Comcast system, hence, the incorrect billing.  Now the account is frozen for 24 hours or until someone remembers to "push the button" to correct their mistake.