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I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Thank you for using the Xfinity Forum, we're happy to help. We appreciate your consideration for others when reaching out for support during this time, but I want to make sure you're getting what you need as well. I also love using the X1 Platform and its features, so I'd like to help get you the correct X1 box so you can continue to do the same. Please send me a private message with your full name, the name of the account holder, and the house number associated with your service address, so I can assist you. To send a private message, click on "ComcastChe" and then click send a message.