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Self install kit for internet says its delivered but I haven't received it.

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Self install kit for internet says its delivered but I haven't received it.

Is this just a UI issue or did my package get stolen? I ordered on December 2nd and I saw that it said that the package was delivered despite my receiving of nothing. 

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Expert

Re: Self install kit for internet says its delivered but I haven't received it.

Thank you for visiting the forums! 

I've asked an employee to assist you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Self install kit for internet says its delivered but I haven't received it.

Siluxis, welcome to the forums. Sorry to hear about the SIK, I would be happy to take a look at it with you. 

Please send me a PM with your first and last name to get started. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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