I have been without access to my account, apps and internet since opening an account with Comcast in January. I have called customer service and spoke with a customer service rep for a little over 2 hours who was able to see that my router was not connecting. All lights are lit except for "online". She received the same message I received when attempting to resolve connection through the tv. The error message was "Bad Gateway".
Unfortunately, when transferred to level 2 representative, the representative was unable to hear me and disconnected the call. When I called back was on hold for 45 minutes before hanging up. When I try to login to my account online, i received an introductory message of "my account is being setup for me". It has been 3 months. My payment are auto deducted.
I need assistance as I am paying for internet and is unable to connect to work from home. Currently using my cellular hotspot for kids to connect for school.
Hi aaraquil. Thank you for visiting and posting on our Forum. Apologies your service is not working. I can assist with troubleshooting your account and internet issues. To get started, please send me a private message and include your full name so I can access your account.