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Self Install Kit never delivered

New Poster

Self Install Kit never delivered

We have been waiting for an X1 self install kit for two months. The 'drop off date' was then supposed to be July 11, no equipment was delivered. Please contact us immediately.

Official Employee

Re: Self Install Kit never delivered

Greetings, @wiatrob! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear you have received the self-install kit as of yet. I would like to see what's going on with this and if we need to get this sent out to you right away. Can you please send me a PM with your first and last name so I may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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