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Screen stuck on select your language

New Poster

Screen stuck on select your language

I am trying to set up my new box. My screen is stuck on select your language
Official Employee

Re: Screen stuck on select your language


@bzeiner wrote:
I am trying to set up my new box. My screen is stuck on select your language

Usually a factory reset of the remote solves it. Press and hold setup, LED goes from red to green and press 981

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New Poster

Re: Screen stuck on select your language

This works

Official Employee

Re: Screen stuck on select your language

Hello Novan, thanks for reaching out and sharing your feedback that this worked! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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