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Scam txt messages from xfinityassist

New Poster

Scam txt messages from xfinityassist

Had a service tech to the apartment on Friday to deal with low signal strength. Fixed. This morning (Sunday) I got a text message on my cellphone (not Xfinity service) from 266278 saying:

 

Welcome and thanks for choosing Xfinity! Tap for next step with a url of xfinityassist.com/(some random numbers/letters). Txt help or stop. Msg&DataRatesMayApply

 

Eighteen minutes later I got another message saying:

 

Your appointment is all set! Tap here for details and next steps: same url but with different /numbers and letters following. Txt help or stop.

 

That struck me as very strange so I did a WHOIS check and found it is registered to an Alex Boenisch of Relay Network, LLC, in Radnor, PA. Web searches for Relay Network turned up other locations. SInce I have a landline with Xfinity how did my cellphone get connected with them and how did this just happen out of the clear blue sky right after I had an Xfinity appointment? Have they been hacked?

New Poster

Re: Scam txt messages from xfinityassist

I, too, have received text messages sent to my home phone. Hope someone responds to this.
Official Employee

Re: Scam txt messages from xfinityassist

Hello all,

 

@zixl - 266-278 is a valid number. We send all text notifications from this number. Seems like there was a delay in text messaging and you got text notifications on Sunday instead of Friday. 

 

@GrannyFranny60 - What kind of notifications have you received? 

I am an Official Comcast Employee.
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New Poster

Re: Scam txt messages from xfinityassist

How did you get my cellphone number? Is xfinityassist.com part of your company or was someone spoofing your number?

 

Secondly, the apointment I had was for 3/23 and the tech showed up.

 

Thirdly, I got another call on my landline (which is through Xfinity and associated with my account) that I have an appointment for 3/31, which I didn't know about and which I cannot find in my account on-line.

Official Employee

Re: Scam txt messages from xfinityassist

@zixl - No, xfinityassist.com is not part of our company. Could you please send me a private message with your full name, the account holder's name and address as it listed on the billing statement, a phone or an account number? I need to pull up your information to see if there were any tech visits scheduled after 3/23. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!